Concordia Publishing House

Concordia Publishing House
 

Careers & Internships

"Working at CPH, I continue to learn new aspects of art and technology while designing products that make meaningful differences in peoples’ lives. It has been and continues to be a rewarding experience."

— Jared, Design

Jared, Design

"Working for CPH, I get to serve those who serve the Lord, while working with God’s people in a Christ-centered environment. Plus, my job in software support allows me to help church workers with their church software needs on a daily basis."

— Rod, Concordia Technology Solutions

Rod, Concordia Technology Solutions

"I appreciate the flexibility I have in balancing work and home schedules. I’m also thankful to serve a company that nourishes my family with God’s Word in a multitude of ways."

— Lisa, Curriculum

Lisa, Copyediting


At CPH, your skills and ideas have a direct impact on our corporate mission. Here, your work helps further the CPH mission to provide products and services that aid and strengthen the Church in sharing the Gospel of Jesus Christ throughout the world.

Career Opportunities

Bilingual Customer Service Representative (Spanish-speaking)

Full-time

The Customer Service Representative is responsible for answering 80 to 100 incoming customer phone calls per day in a timely manner, while meeting call quality expectations. The Customer Service Representative will listen to customer needs and provide friendly and professional service; process paperwork for returns, credits, address changes, quality assurance, claims, gratis orders, call tags, changes to orders, and rush orders; and up-sell as appropriate to in-bound customers. Most calls are in English, but approximately 10-15% of those calls are from Spanish speakers. The Customer Service Representative will have the ability to translate from English to Spanish and from Spanish to English for various departments upon request and respond to customers' inquiries by phone or email.

The essential functions of this position are as follows:

  1. Build, enhance, and preserve long-term relationships with customers.
  2. Provide friendly, professional and personal service to promote World Class Service.
  3. Receive calls in a prompt manner and convey a desire to help with all aspects of a customer's needs.
  4. Enter orders and recommend other CPH products accordingly.
  5. Resolve problems the same day in an empathetic and professional manner. Maintain follow up as necessary.
  6. Maintain information files on product and promotions to answer customer questions.
  7. Maintain knowledge of current publications and changes including special promotions. Promote offers to qualifying customers.
  8. Ability to communicate to a diverse customer base.
  9. Utilize resources at hand (library, sample and form drawers, etc.).

The ideal candidate will possess the following knowledge, skills, and abilities:

  • Proficiency in Spanish is required.
  • Must possess excellent communication skills.
  • General office skills.
  • Proficient in 10 key.
  • Detail oriented.
  • Present a positive, professional attitude.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).

CPH is mission-focused, customer-driven, and exists to provide Christian resources that meet the needs of its customers today and in the future. CPH has been certified as a Best Christian Workplace by the Best Christian Workplaces Institute and is a winner of the Missouri Quality Award and the Malcolm Baldrige National Quality Award. CPH offers competitive pay and a comprehensive benefits package featuring medical, dental, prescription drug, and vision care benefits; disability and survivor benefits; accidental death insurance; and a company provided pension plan and an optional 403(b) retirement plan featuring a company match. Many other benefits are provided to CPH employees including paid time off for a Christian Mission Trip, paid time off for parental leave, tuition reimbursement, and a friendly, team-oriented work environment. Our management culture solicits and recognizes employees for their ideas on opportunities to continually improve the company and our service to customers. We are looking for the best candidates to share in our vision.

Apply Now

Marketing Manager - Entry-level

Full-time

Concordia Publishing House (CPH), the publishing arm of The Lutheran Church—Missouri Synod, is seeking an entry-level Marketing Manager to join our team of highly talented individuals. This position will have responsibility for tactically developing, planning, and executing creative, comprehensive marketing campaigns focused on increasing product discoverability, connecting customers to products and services, and positively influencing customers with the mission of CPH while meeting business plan objectives and maintaining financial sustainability.

Specific duties include:

  • Develops, creates, and executes annual business plan to achieve results including sales, costs, inventory, budgets, and missional impact.
  • Creates and executes marketing campaigns across multiple channels, identifying and targeting core audiences for each stage in the customer journey.
  • Assists in planning future product opportunities and updates through analysis of target consumer research, market trends, and competition to strengthen the mission and sustainability.
  • Plans, measures, and creates new opportunities for products to be discovered and used through comprehensive campaigns built on new and existing channels and mediums.
  • Reviews and responds to feedback in a timely and professional manner, building and nurturing relationships with current and prospective customers.
  • Leads collaboratively to create impactful, result-driven marketing campaigns.
  • Cultivates, nurtures, and maintains relationships with internal and external partners.

The ideal candidate will possess the following knowledge, skills, and abilities:

  • Bachelor's degree in marketing, business or a related field.
  • Two to five years of related marketing or business experience, especially digital marketing.
  • A knowledge and affinity with the Lutheran Church- Missouri Synod (LCMS) is strongly preferred, including knowledge of CPH products, their features and benefits.
  • Experience in the following is highly desired: promotional writing, Microsoft Office (Word, Power Point, Outlook), paid searches, Search Engine Optimization, inbound marketing, public speaking, social media, video concepting, ecommerce, and managing budgets.

CPH is mission-focused, customer-driven, and exists to provide Christian resources that meet the needs of its customers today and in the future. CPH has been certified as a Best Christian Workplace by the Best Christian Workplaces Institute and is a winner of the Missouri Quality Award and the Malcolm Baldrige National Quality Award. CPH offers competitive pay and a comprehensive benefits package featuring medical, dental, prescription drug, and vision care benefits; disability and survivor benefits; accidental death insurance; and a company provided pension plan and an optional 403(b) retirement plan featuring a company match. Many other benefits are provided to CPH employees including paid time off for a Christian Mission Trip, paid time off for parental leave, tuition reimbursement, and a friendly, team-oriented work environment. Our management culture solicits and recognizes employees for their ideas on opportunities to continually improve the company and our service to customers. We are looking for the best candidates to share in our vision.

Apply Now

Material Handler/Returned Goods Coordinator

Full-time

This position is responsible for receiving and replenishing material, as well as for receiving, verifying, and warehousing returned goods in a timely manner. Specific duties include processing returned goods and new receipts in a timely manner, returning stock to the appropriate bin location, assisting with picking/packing product and moving inventory as needed, ensuring all product and inventory locations are accurately recorded in the warehouse management system.

The ideal candidate will possess the following knowledge, skills, and abilities:

  • Three years of experience in a high-volume fulfillment center.
  • Strong attention to detail.
  • Must have strong computer skills.
  • Must have experience operating material handling equipment.
  • CDL-B license is desired.

The schedule can be flexible with hours available between 7 a.m. and 5 p.m., Monday through Friday.

Apply Now

Mechanic/Operator - Mail

Full-time

This position will set-up and process mail fulfillment projects through the use of mailing equipment and software. The essential functions of this position are as follows:

  1. Effectively set-up and operate machine-able and non-machine-able processing equipment.
  2. Perform regular maintenance on processing equipment and perform repairs, as needed.
  3. Complete both machine & non-machine projects.
  4. Warehouse materials and supplies according to location.
  5. Lead production teams in achieving project goals.
  6. Follow written instructions for each project by providing and assuring accuracy and quality in the end product.
  7. Work in a safe manner following all company safety procedures.

The ideal candidate will have:

  • Strong mechanical ability.
  • Working experience with ink-jet, inserting and package equipment and the ability to operate material handling equipment
  • Knowledge of United States Postal Service mailing regulations
  • Ability to function in a professional manner with others
  • Ability to follow detailed instructions and to meet production standards
  • Demonstrated the ability to resolve production challenges
  • Working knowledge of PC hardware and address application software
  • Ability to plan and layout assigned tasks as to maximize output and minimize resources

CPH is mission-focused, customer-driven, and exists to provide Christian resources that meet the needs of its customers today and in the future. CPH has been certified as a Best Christian Workplace by the Best Christian Workplaces Institute and is a winner of the Missouri Quality Award and the Malcolm Baldrige National Quality Award. CPH offers competitive pay and a comprehensive benefits package featuring medical, dental, prescription drug, and vision care benefits; disability and survivor benefits; accidental death insurance; and a company provided pension plan and an optional 403(b) retirement plan featuring a company match. Many other benefits are provided to CPH employees including paid time off for a Christian Mission Trip, paid time off for parental leave, tuition reimbursement, and a friendly, team-oriented work environment. Our management culture solicits and recognizes employees for their ideas on opportunities to continually improve the company and our service to customers. We are looking for the best candidates to share in our vision.

Apply Now

Life at CPH

$8,875

donated in 2018 to various charities through Casual for a Cause

858

backpacks for kids stuffed and distributed at our annual Operation F.U.N. event (For a United Neighborhood)

200+

Gus’ Pretzels consumed during employee appreciation days in 2018

2,160+

shuffleboard points scored

550 lbs.

to lift, push, and pull in our on-site fitness center

Weekly chapel

on Wednesday mornings

55+ years

of being on mission through Concordia Gospel Outreach

Annual washers tournament

A chance for you to dethrone the ranking champs

 

Benefits & Perks

Keep your bank account healthy with competitive pay, 403(b), and employer match.
Stay healthy and happy with incredible health, dental, and vision benefits.
Enjoy work-life balance with flex-time and generous paid-time off.
Our on-site cafeteria offers breakfast, lunch, coffee, and snacks at great prices.
Stay fit with our on-site workout center and free fitness classes.
Step away from your desk and play a game of Ping-Pong, Foosball, or shuffleboard.
Casual for a Cause is our twist on casual Fridays. Wear jeans and give to a great cause.
Like baseball? Employees win tickets to Cardinals games all season long!
Going on a mission trip? Eligible employees get up to two weeks of paid time off.
Take time off to care for your new family with generous parental leave options.
Thinking of going back to school? Take advantage of tuition reimbursement options.
Whatever you do at CPH, your work directly supports our mission to share the Gospel.


St. Louis Cardinals Fans

CPHers celebrate the Cardinals winning the 2011 World Series.

Internships

"Working with such creative and faithful people gave me a deeper understanding of the joy found in ministry. I am confident that my spiritual growth and the connections I made prepared me for a strong future in serving the Church."

— April, Curriculum Resources Intern

April, Curriculum Resources Intern

"The atmosphere at CPH was really open and friendly. People at CPH genuinely care about you and want to make sure you learn the skills you need to succeed in your future career. I learned many valuable skills that I will take with me."

— Audrey, Church Supplies Intern

Audrey, Church Supplies Intern

"CPH's internship provided an insight to how hard people work to equip the Church with quality products and materials. God blessed me this summer by allowing me to interact with those people and products."

— Jacob, Book Production Intern

Jacob, Book Production Intern

"I've always loved CPH VBS, but being the VBS intern made me love it even more and in a new way. It was so rewarding to help create for the future and know that God will work through what we did!"

— Jayme, VBS Intern

Rachel, Marketing, Worship Resources Intern

"Growing up in the Lutheran school system I have always wanted to serve the church, and in CPH I found a place where I can do that while still utilizing the talents God gave me."

— Katie, Marketing Intern

Katie, Marketing Intern

"As an intern at CPH, I was stretched to learn new skills, to serve the Church, and to grow in my faith. Each project equipped me to be successful in my career and continually be grounded in faith."

— Adele, Marketing Intern

Adele, Marketing Intern

"I learned so much about handling tough situations, the effort behind a 'simple' social media post, and finding my writing voice. This experience enriched the information I learned in school and gave me new perspectives to consider."

— Emily, Public Relations/Publicity Intern

Emily, Public Relations/Publicity Intern
About Our Internship Program

The application deadline has passed for summer 2018 internships. Please check back in November for our 2019 internship opportunities.

18 Reasons You’ll Love St. Louis

City Living
St. Louis
  • Affordable cost of living
  • 79 unique city neighborhoods
  • A huge metropolitan area
  • Vibrant music scene
  • St. Louis Arch
  • Forest Park
Family Friendly
Family Friendly
  • Beautiful running and cycling trails
  • 30+ School Districts & 400+ private schools
  • 35+ colleges, universities, and seminaries
  • Free family activities like the St. Louis Zoo
  • Easy weekend trips to the Ozarks, Tablerock Lake, Chicago, Kansas City, and Memphis!

Sports Fans
Sports
  • Cardinals baseball
  • Blues hockey
  • SLU basketball
Good Eats
Good Eats
  • Ted Drewes Frozen Custard
  • The Hill—some of the best Italian cuisine around
  • Taste of St. Louis
  • Delicious international cuisine

 

Phone: (314) 268-1000   |   Toll-Free: (800) 325-3040   |   3558 South Jefferson Avenue; St. Louis, MO 63118-3968   |   Monday–Friday from 7:30 a.m.–5:00 p.m. CST

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