Concordia Publishing House

Concordia Publishing House
 

Careers & Internships

"My career has changed so much during my time at CPH. CPH gave me the opportunity to find a career path that fits my skill set, and it continues to be a place where I can challenge myself every day."

— Amanda, eCommerce

Amanda, eCommerce

"Working at CPH, I continue to learn new aspects of art and technology while designing products that make meaningful differences in peoples’ lives. It has been and continues to be a rewarding experience."

— Jared, Design

Jared, Design

"Working for CPH, I get to serve those who serve the Lord, while working with God’s people in a Christ-centered environment. Plus, my job in software support allows me to help church workers with their church software needs on a daily basis."

— Rod, Concordia Technology Solutions

Rod, Concordia Technology Solutions

"I appreciate the flexibility I have in balancing work and home schedules. I’m also thankful to serve a company that nourishes my family with God’s Word in a multitude of ways."

— Lisa, Copyediting

Lisa, Copyediting

"CPH is a great place to work, and I love the family environment. Being from out of state, my co-workers are like my family away from home. Plus, CPH provides us with great benefits and incentives."

— Sarah, Book Production

Sarah, Book Production


At CPH, your skills and ideas have a direct impact on our corporate mission. Here, your work helps further the CPH mission to provide products and services that aid and strengthen the Church in sharing the Gospel of Jesus Christ throughout the world.

Career Opportunities

Bilingual Customer Service Representative

Full-time

The Bilingual Customer Service Representative is responsible for answering 80 to 100 incoming customer telephone calls per day in a timely manner, while meeting call quality standards. The CSR is responsible for maintaining good customer relationships and will exhibit the ability and desire to find solutions to customers problems. This position will handle Windows-based PC work involving processing returns, credits, address changes, gratis orders, manual reviews, changes to orders, and rush orders. The CSR is responsible for having in-depth knowledge of CPH product and for up-selling as appropriate to inbound customers. The CSR must work in partnership with team members and foster a positive team environment.

The essential functions of this position are as follows:

  • Building, enhancing, and preserving long-term relationships with customers.
  • Processing sales orders, credit returns, and order updates through the CPH Epicor software system.
  • Providing excellent customer service by being in a "ready state" to receive calls, answering them as they come in, and exhibiting a desire to help with all aspects of a customer's needs.
  • Staying abreast of new publications or changes to products, including special promotions.
  • Making appropriate offers to qualifying customers.
  • Staying abreast of the various customer types and how to serve each one.

The ideal candidate will have the following knowledge and experience:

  • Possess a high school diploma or equivalent.
  • Have previous customer service experience, preferably in a call center environment.
  • Possess knowledge of the Christian church. (Knowledge of the LCMS is preferred, but not mandatory.)
  • Have excellent communication skills.
  • Be able to type a minimum of 40 wpm.
  • Show demonstrated proficiency utilizing a 10-key number pad.
  • Possess strong PC skills with proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook.)
  • Have high energy, enthusiasm, and dependability.
  • Be fluent in Spanish (required.)

Apply Now

Data Analyst

Full-time

This highly productive professional utilizes statistical techniques and tools to analyze large data pools. The data analyst leverages findings to understand customer behavior, profitability, sales opportunities, cost reduction, and ROI by creating and sharing models to understand related trends and recommend strategies across functions.

The essential functions of this position are as follows:

  1. Collect, process, and clean data to prepare it for analysis from a variety of sources both internal and external.
  2. Carry out detailed analysis of high volumes of complex data.
  3. Develop reporting mechanisms and robust metrics for dashboards and reports.
  4. Explore data to identify internal opportunities for improved business results, process optimization, and increased profitability.
  5. Maintain and improve data quality across systems using current technology to diagnose roadblocks and enhance and improve processes.
  6. Work across functions to successfully understand business needs and carry out appropriate analysis using both quantitative and qualitative data sources to successfully generate results.
  7. Develop and maintain statistical models and methodologies to predict, quantify, and/or forecast various patterns and gaps.

The ideal candidate will have the following knowledge and experience:

  • Bachelor's degree in analytics (business, math, economics, finance, statistics, or a related field)
  • A minimum of two years' experience in statistical modeling/data mining (decision tree, logistic regression, cluster analysis, etc.), including accessing and analyzing large volumes of data using SQL, SAS, or SPSS
  • Experience with Google Analytics, Omniture, Tag Manager, Microsoft Excel, and other online analytics software to uncover trends, analyze data, and build reporting mechanisms
  • Ability to work with InDesign/InCopy
  • Base knowledge of HTML and JavaScript
  • A solid understanding of high-level business questions, objectives, and needs
  • Ability to manipulate and interpret data from any source and provide inputs
  • A web technical (or support) background to help bridge the gap between marketing and IT
  • Proven experience impacting SEO tactics and positive results
  • Knowledge of databases
  • Knowledge of Python and/or R

Apply Now

Editor

Full-time

The editor is responsible for the development of curriculum materials used in congregational education programs, and for providing leadership in their articulation. This individual partners with other developers who are also charged with responsibilities for curriculum development. The essential functions of this position are as follows:

  1. Provide leadership for the development of overall plans for CPH curriculum resources, including comprehensive scope and sequence, course outlines, and specifications for individual courses.
  2. Work cooperatively with team members to ensure timely production of theologically sound and pedagogically excellent materials.
  3. Identify writers, and orient, counsel, and supervise development of manuscripts.
  4. Carry out periodic reevaluation and, when necessary, revision, and/or supplementing of extant materials.
  5. Perform substantive edit of manuscripts.
  6. Develop technology applications associated with curriculums to teach the faith and also to help those who use CPH curriculums.
  7. Prepare and present workshops to equip and encourage teachers and other congregational staff in their educational ministry.

The ideal candidate will have the following knowledge and experience:

  • Solid background in curriculum, educational trends, philosophical underpinnings, current research in education, curriculum technologies, and child development.
  • Knowledge of Christian education, especially as it pertains to the Christian Day School and/or Sunday School.
  • Effective writing and editing skills, particularly as it pertains to curriculum development, planning, and organizing.
  • A minimum of five years of experience in Lutheran education and demonstrated competencies in current technology as it pertains to curriculum (required).
  • Bachelor's degree in theology or education required, master's degree or its equivalent in theology or education is desired.
  • Active on the official roster of the LCMS.

Apply Now

Lead Ruby Developer

Full-time

The Software Developer will contribute to the creation and maintenance of web applications, ensuring the internal and external quality of our source code.

The essential functions of this position are as follows:

  1. Develop new features guided by automated tests
  2. Resolve alerts in the target time
  3. Refactor source code to clarify its intent
  4. Contribute to the design (visual and architectural) of projects
  5. Learn new techniques or languages to grow as a developer

The ideal candidate will have the following knowledge and experience:

  • Solid understanding of Web development (HTTP, DNS, Client–Server architecture, etc.)
  • Competent writing HTML and CSS
  • Competent in Ruby, Rails, Javascript, Coffeescript, the Linux command line, Git, Git-based workflows, and with deploying from version control
  • Working knowledge of relational databases and able to read and write SQL queries
  • Ability to write unit and integration tests, use test doubles, and apply the principles of object-oriented programming
  • Bachelor's degree in computer science
  • Two years of experience programming in ruby as well as experience maintaining a web application in production.

Apply Now

Life at CPH

$12,670

donated in 2015 to various charities through Casual for a Cause

858

backpacks for kids stuffed and distributed at our annual Operation F.U.N. event (For a United Neighborhood)

200+

Gus’ Pretzels consumed during employee appreciation days in 2015

2,160+

shuffleboard points scored

550 lbs.

to lift, push, and pull in our on-site fitness center

Weekly chapel

on Wednesday mornings

55+ years

of being on mission through Concordia Gospel Outreach

Annual washers tournament

A chance for you to dethrone the ranking champs

 

Benefits & Perks

Keep your bank account healthy with competitive pay, 403(b), and employer match.
Stay healthy and happy with incredible health, dental, and vision benefits.
Enjoy work-life balance with flex-time and generous paid-time off.
Our on-site cafeteria offers breakfast, lunch, coffee, and snacks at great prices.
Stay fit with our on-site workout center and free fitness classes.
Step away from your desk and play a game of Ping-Pong, Foosball, or shuffleboard.
Casual for a Cause is our twist on casual Fridays. Wear jeans and give to a great cause.
Like baseball? Employees win tickets to Cardinals games all season long!
Going on a mission trip? Eligible employees get up to two weeks of paid time off.
Take time off to care for your new family with generous parental leave options.
Thinking of going back to school? Take advantage of tuition reimbursement options.
Whatever you do at CPH, your work directly supports our mission to share the Gospel.


St. Louis Cardinals Fans

CPHers celebrate the Cardinals winning the 2011 World Series.

Internships


"At CPH, people care. Employees build one another up and know how to have fun–even with interns! Bosses want you to thrive and nurture your development. I learned so much more than I anticipated."

— Jonah, Corporate Communications Intern

Hannah, Corporate Communications Intern


"I am so thankful for the opportunity to be an intern at CPH! Not only did I learn and cultivate an appreciation for publishing, but I also developed a deeper understanding of the Christ-centered work done at CPH and the dedication of its employees."

— Caitlin, VBS Intern

Caitlin, VBS Intern


"My supervisors actively sought projects for me to work on that fit my talents and interests. I love coming to work every day knowing I can make a small impact doing what I love."

— Nathaniel, Book Production Intern

Nathaniel, Book Production Intern


"CPH has provided me with a unique experience where I was able to refine my tools as an editor and gain valuable business experience, all in a great, faith-based environment!"

— David, Curriculum Resources Intern

David, Curriculum Resources Intern
About Our Internship Program

The application deadline has passed for summer 2016 internships. Please check back in November for our 2017 internship opportunities.

18 Reasons You’ll Love St. Louis

City Living
St. Louis
  • Affordable cost of living
  • 79 unique city neighborhoods
  • A huge metropolitan area
  • Vibrant music scene
  • St. Louis Arch
  • Forest Park
Family Friendly
Family Friendly
  • Beautiful running and cycling trails
  • 30+ School Districts & 400+ private schools
  • 35+ colleges, universities, and seminaries
  • Free family activities like the St. Louis Zoo
  • Easy weekend trips to the Ozarks, Tablerock Lake, Chicago, Kansas City, and Memphis!

Sports Fans
Sports
  • Cardinals baseball
  • Blues hockey
  • SLU basketball
Good Eats
Good Eats
  • Ted Drewes Frozen Custard
  • The Hill—some of the best Italian cuisine around
  • Taste of St. Louis
  • Delicious international cuisine

 

Phone: (314) 268-1000   |   Toll-Free: (800) 325-3040   |   3558 South Jefferson Avenue; St. Louis, MO 63118-3968   |   Monday–Friday from 7:30 a.m.–5:00 p.m. CST